Roshni Prints

Shipping Policy

1) Dispatch & Processing

  • We aim to ship all orders the same day (within working hours) so your package reaches you on time.
  • Once your order is placed, you’ll receive order confirmation and tracking details on your registered email.

2) Working Hours

  • Mon–Sat: 10:00 AM – 8:30 PM
  • Sun: 11:00 AM – 6:00 PM

3) Delivery Timelines (Domestic – India)

  • Typical delivery time is 5–7 business days.
  • Timelines may vary depending on location accessibility, time of year, and external factors beyond our control.

4) Free Shipping (Domestic)

  • We offer FREE SHIPPING across India for all domestic orders.

5) Delays After Handover

  • We work with reputed third‑party courier partners. After handover, transit delays may occur due to operational or regional disruptions. While we’ll support you with tracking and follow‑ups, we cannot guarantee on‑time delivery once the order is with the courier.

6) Address Changes & Delivery Attempts

  • Please ensure your address and pincode are accurate while placing the order. Address changes may not be possible after dispatch. If a shipment is undeliverable due to incorrect details or repeated failed attempts, re‑shipping charges may apply.

7) Order Tracking

  • Tracking details are sent to your registered email once the order is shipped. You can follow real‑time updates on the courier’s tracking page.

Terms of Service

These Terms govern your use of our website and purchases from ROSHNI PRINTS. By placing an order, you agree to the Terms below.

1) Eligibility & Use

  • You agree to use the website for lawful purposes and provide accurate information during checkout and contact submissions.

2) Orders & Cancellations

  • Orders placed cannot be cancelled if you change your mind after checkout.
  • In rare cases of stock discrepancy (see §3), we’ll contact you to discuss alternatives or provide a suitable resolution.

3) Stock Availability

  • We strive to maintain accurate stock counts. If an item becomes unavailable at the time of processing, we’ll reach out for your preference (alternate product/credit/refund for the unavailable item).

4) Pricing & Taxes

  • GST is included in the prices displayed for all products on our website and is collected on all domestic orders.

5) Exchange & Returns

a) Size‑Related Exchanges

  • Please refer to the size chart on each product page before ordering.
  • Size exchanges depend on availability of the requested size/design at the time we process your request from 7 days of invoice date.
  • A logistics fee of INR 120–150 per item applies to cover reverse pick‑up and re‑dispatch.

b) In‑Store Exchange Facility

  • Prefer trying in person? Visit our store at the address above for an in‑store exchange (subject to availability and condition checks).

c) Exchange Conditions

  • Products must be in original condition with all tags/packaging intact.
  • If the saree is completely opened and not in the dispatch condition, the exchange will not be accepted.
  • Please ensure the item is unused, unwashed, and free from stains, perfume, or alterations.

d) Damaged/Incorrect Products

  • All items pass through stringent QC checks before dispatch. In the rare event you receive a damaged/incorrect product, contact us promptly with order details and clear photos. We’ll assist with an exchange of the same item (subject to verification and availability).

e) Color Variation & Display

  • A 10–15% color variation may occur due to lighting and device screens. We do our best to present colors accurately; minor deviations are considered normal and are not defects.

f) Fabric & Care

  • We use materials that are tested and have positive customer feedback.
  • DRY CLEAN ONLY unless stated otherwise on the product page. We are not responsible for damage resulting from non‑adherence to the care instructions.

6) Shipping & Risk of Loss

  • Title and risk pass to you upon handover to the courier. We’ll support you with tracking and courier coordination but are not liable for courier delays or events beyond our control.

7) Intellectual Property

  • All content, images, logos, and designs on the website are the property of ROSHNI PRINTS and may not be used without prior written consent.

8) Limitation of Liability

  • To the maximum extent permitted by law, ROSHNI PRINTS will not be liable for indirect, incidental, or consequential damages arising from the use of the website or purchase of products.

9) Changes to Terms

  • We may update these Terms periodically. Continued use of the site after changes constitutes acceptance of the revised Terms.

Privacy Policy

ROSHNI PRINTS respects your privacy and is committed to protecting your personal data. This Policy explains what we collect, how we use it, and your choices.

1) What We Collect

  • Contact Form Details: Name, Email ID, Phone Number, Message.
  • Order Information: Name, contact details, shipping/billing address, order contents, transaction amount, and related communications.
  • Technical & Usage Data: Limited device and site usage data (e.g., pages viewed) to improve site functionality.
  • Payments: Processed securely by third‑party payment gateways. We do not store your full card or UPI details on our servers.

2) How We Use Your Data

  • To process and fulfill orders, provide customer support, and share tracking updates.
  • To respond to contact form enquiries.
  • To send service communications (order status, policy updates) and, where permitted, promotional messages about new arrivals and offers (you can opt‑out anytime).
  • To maintain site security, prevent fraud, and comply with applicable laws.

3) Sharing Your Data

  • With courier/logistics partners to deliver your order.
  • With payment processors to complete transactions.
  • We do not sell your personal data.

4) Data Retention

  • We retain personal data for as long as necessary to fulfill the purposes outlined above and to comply with legal, tax, or accounting requirements.

5) Children’s Privacy

  • Our website is not intended for children under the age of 13. We do not knowingly collect data from children.

6) Updates to this Policy

  • We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.